Policies

Please read the following policies carefully prior to ordering from Pretty Things Boutique. If you have any questions you can contact us via phone (902) 492-8329 or email info@prettythingsboutique.com

Shipping Policy

We now ship within Canada, the USA, and World Wide!

Orders are generally shipped out via Canada Post within 72 hours of receiving payment in full for your order.

If you need your order sent sooner please contact us at (902) 492-8329 and leave a message OR email us at info@prettythingsboutique.com. Orders are shipped Canada Post via Regular Mail and upon request will be shipped Xpress Post, or Priority Courier (additional costs may be applicable).

For Orders Shipping Outside of Canada - Orders being shipped to America or anywhere else in the world outside of Canada will require additional shipping costs. Shipping costs and any applicaple taxes/duties are the responsibility of the the receipient. If an item is being shipped to anywhere outside of Canada it may take additional time to go through customs and unfortunately we are not able to speed up this process.

Canada
Regular - generally within 6 to 10 business days.
X Press Post - generally 2 to 3 business days (at additional cost upon request)
Priority Mail - 1 to 2 business days (at additional cost upon request)

USA
Regular - generally within 10 to 14 business days.
Express - generally within 5 to 7 business days (at additional cost upon request)*

Due to items being processed through customs we are unable to guarantee your items any sooner than this at this time frame. Once an item has been shipped there is no way for us to intercept it and speed up the shipping process, please keep this in mind when ordering.

International
Please contact us before placing an international order so that we can give you an estimate on delivery times and shipping costs.

Out Of Stock Policy

In the event that an item you have ordered is out of stock we will notify you via telephone or email. At that time we will offer you the option of exchanging for another item, give you an estimate on when the items will be back in stock, or issue a full refund.

Online Purchases - We accept returns on regular priced unwashed, unworn merchandise with original tags/packaging for exchange or credit within 7 days of when you receive your merchandise. Prior to returning your order please contact us to inform us of why the item(s) are being returned. We will not accept returns on worn items, items that smell of smoke, perfume, etc. or have makeup stains; these items will be shipped back to you immediately at your expense. If your return is received after 30 days a 20% restocking fee will apply. We do not issue refunds on in stock merchandise but we will happily exchange or credit you for your purchase. Sorry, we cannot refund the shipping costs

All merchandise is thoroughly inspected prior to being shipped out to you so if you should receive an order that has obvious manufacturers flaws please contact us immediately at (902) 492-8329 or info@prettythingsboutique.com

In Store Purchases - Unworn, unwashed merchandise with the tags/packaging on may be brought back for an exchange or store credit with receipt within 14 (fourteen) days of original purchase. We do not issue refunds.

The following items are FINAL SALE at both our retail store and online:

Underwear and lingerie sets that include underwear,hosiery, earring, discounted merchandise, special order merchandise

Payment Methods

Online Methods - We accept online debit and credit card payments via Pay Pal on our website. We also accept cheque or money orders made out to Pretty Things Boutique and sent to 5685 Cunard Street, Halifax NS CANADA B3K 1C7. Please do not send cash via mail. As per our current privacy/security policy we do not accept credit cards over the phone or via email.

In Store Methods - In our retail location (5685 Cunard Street, Halifax NS) we accept cash, debit, VISA, Mastercard. As per our current privacy/security policy we do not accept credit cards over the phone or via email.

Layaway

Our layaway policy is applicable only to in store purchases at this time on regular priced merchandise and is not subject to additional discounts. Layaway terms are as follows: A nonrefundable deposit of taxes down (13% ) must be made at time of opening a new layaway. You will have 21 days to pay for your items in full and at time of layaway expiry you will be contacted 3 (three) times by phone and/or email.

Gift Certificates

In Store Gift certificates are available in any denomination and are valid for one year from the date of purchase. Gift certificates can be used on any in store merchandise (only exclusions are local artwork and consignment items). Gift certificates are the responsibility of the beholder and will not be replaced if lost or stolen. You must present your gift certificate at time of purchase. Gift certificates have no cash value and remaining balances will be issued via a credit note unless the amount is less than $4.00 at which time the balance will be issued in cash.

Credit Note Policy

Store credit notes are issued via our brick and mortar stores. Credit notes are issued for the amount of a return as an option instead an exchange. Credit notes are issued for the amount of the items being returned (tax included) and have no expiry date. You must present your credit note at time of purchase. We will contact you will details if you are issued an online store credit.

Coupons

In Store Coupons are occasionally distributed for select promotions. Coupons are one per customer per transaction and are not valid with any other offer. You must present your coupon at time of purchase to receive your discount. Coupons submitted past their expiry date will not be honored.

Privacy Policy

At Pretty Things Boutique we respect our customers privacy whether you shop with us at our retail location or online we want to ensure you that your transactions are safe and secure. We will never disclose or sell your personal or financial information to a third party at any time. To help ensure your security we do accept credit card payment via phone or email. Personal information includes your name, address, phone number, and email address. The only time that we use your information is to process your sales transactions. From time to time we may send out email news letters which you have the option of signing up for when you set up your account via our online store front, you may also chose to opt out of this if you wish.

If you are not comfortable processing your order via the internet we are able to process orders over the phone using cheques or money orders as payment options. Please call us at (902) 492-8329 if you would like to place your order over the phone. We do not accept credit cards as payment over the phone at this time.

Trade Marks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Pretty Things Boutique. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Pretty Things Boutique or any third party, except as expressly granted herein.

Legal Notices

All notices from Pretty Things Boutique to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Pretty Things Boutique shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

Pretty Things Boutique, 5685 Cunard Street, Halifax NS
Delivery shall be deemed to have been made by You to Pretty Things Boutique five (5) days after the date sent.